01904 47109501904 471095
Lundia (UK) Ltd Redworth Courtyard, Main Street, Shipton by Beningbrough, YORK,
|About Us Lundia is a family business established in 1985 specialising in supplying ergonomic seating and accessories to many local and national businesses. We offer a specialised service making sure that the customer has the correct solution to their individual requirement. We can also offer solutions for seating in the home whether it is for working or relaxing.|
Lundia is the trading name of Lundia (UK) Ltd; Company number: 03665125; Registered in United Kingdom
Registered office: Equinox House, Clifton Park Avenue, York. YO30 5PA
Director: S Holt
Our Contact details:
Shipton by Beningbrough YORK YO30 1AA
Phone: 01904 471095
Email: sales [at] lundia [dot] co [dot] uk
VAT Reg. No. 412 2013 27
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
If you prefer, you can place an order by fax, post, telephone or email. If you are placing an order on behalf of a company, we require a purchase order on company letterhead.
If you have an account already set up with Lundia, please contact us by fax, telephone or email to place your order and an invoice will be sent with the goods.
We accept payment via Paypal or Worldpay. For items that are specially made or ordered, a deposit payment of 25% will be taken with the balance payable when it is ready to ship. As we are unable to do this online please contact us by telephone, fax or email with details of your order and we will process this manually.
When we receive your order it does not indicate that a contract exists between us at that time. We will confirm acceptance of your order, and hence a contract between us, when we send you an order confirmation. We have included this term to protect us in the case that a mistake has been made in pricing and we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling For online orders delivery is £9 + VAT per order to mainland UK addresses. Some products cannot be ordered online and the shipping charge for these orders will be determined on an individual basis.|
Chairs and desks can be ordered online, however they will be delivered boxed and the components will need to be put together unless prior arrangements have been made. Please call the office if you require a chair to be delivered and set up.
We do not deliver outside of the UK.
|Delivery Schedule We use a 1 - 3 day delivery service from when we despatch your order. Please note that not all items are kept in stock. Therefore there may be a delay while we source, receive and check your goods before despatch.|
If you would like arrange a specific date and time for a delivery, please ring us in the office; there will be an extra charge for this service.
|Back Orders We supply a wide range of products, some of which we keep in stock. However, due to varying specifications that are available for many products, these are ordered specially from the manufacturer and will be on longer delivery times. Please contact us if you would like to know the expected delivery time prior to ordering. Any custom orders that are placed direct with the Lundia office may be subject to a non-refundable 25% deposit. Custom orders are not able to be returned or cancelled.|
|Tax Charges The main price shown is exclusive of tax, and VAT is added at the standard rate. This is currently 20%. |
Please note that we do not operate the VAT Retail Export Scheme as we do not generally supply goods outside of the UK.(If you have a specific requirement, please call us on 01904 471095).
VAT exemption may be possible on certain products which are specifically deisgned for people with disabilities. pLease check with your local HMRC.
|Credit Card Security We use Worldpay or Paypal to process your sales. Therefore we never get to see your credit card details directly|
|Guarantee We make every effort to describe our products correctly. However, slight variations in goods may occur and prices are subject to change without prior notice.|
Manufacturers guarantees vary depending on the product. Please contact us if you wish to know the guarantee for a particular product.
|Reaching Us If you need to contact us, please email us using the link on the store page, or you can call on 01904 471095, or write to us at Redworth Courtyard, Main Street, Shipton by Beningbrough, York YO30 1AA.|
We follow strict security procedures in the storage and disclosure of information you give us, to prevent unauthorised access in accordance with the UK data protection legislation.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. Their use also keeps track of pages visited so that the 'Back' and last pages visited functions work correctly.
We analyse data collected via Google Analytics to look at traffic to our web site. This data includes geographical location, pages visited, operating system and browser in use, referral sites and seach engines. The data collected is generic and we have no way of connecting this data to individuals.
|Returns Policy We hope you will be delighted with your purchase from us and that your delivery arrives with you on time and in great condition. It is your responsibility to carefully check that all items have been delivered in the quantity ordered and to the ordered specification. You must tell us of any errors, omissions or damage to items, by phone or email, within 24 hours of receipt of your items, or by the end of the next working day. Any errors or omissions reported after this time will not be investigated. Please wait to receive a goods return note before returning items. |
Should you wish to return goods, you may do so up to 14 working days from receipt. They must be returned to us unused and in the original packing.
Pillows, mattresses, desks, headsets and custom orders cannot be refunded or exchanged.
The cost of the return delivery is the responsibility of the customer and we strongly suggest you use an insured courier and obtain a receipt of sending.
When we receive the product back it will be examined and action taken as requested (e.g. credit note raised or goods on trial not invoiced).
If we receive a product back with packing damaged and/or parts missing or damaged, we reserve the right to make a restocking charge of £25 plus VAT or 15% of the value of the goods (whichever is the greater).
If there are several parts missing or damaged, we may charge the full cost of the item.
Goods reported as faulty will be tested on their return to our office. Should the fault be found to be caused by wilful damage or misuse, we reserve the right to charge you for any replacement goods.
Any monies paid will be returned within 30 days, less the cost of delivery.
SALE OR RETURN
If your order was agreed on a 'sale or return' basis, then you have up to the end of 14 calendar days from the date of delivery to test the goods and notify us if the goods are unsuitable and that you wish to return them.
Again, the cost of returning goods to us is at your expense and we strongly recommend you use an insured courier and obtain a 'sent' receipt. All 'sale or return' items must be received by us in as new condition, in the original packaging, and with supporting documentation enclosed. We reserve the right to charge you for any items that do not pass our inspection when we receive them.