| About Us Lundia was established in 1985 specialising in supplying ergonomic seating and accessories to many local and national businesses. We offer a specialised service making sure that the customer has the correct solution to their individual requirement. We can also offer solutions for seating in the home whether it is for working or relaxing. Lundia is the trading name of Lundia (UK) Ltd; Company number: 03665125; Registered in United Kingdom Registered office: Equinox House, Clifton Park Avenue, York. YO30 5PA Director: S Holt Our Contact details: Redworth Courtyard Main Street Shipton by Beningbrough YORK YO30 1AA United Kingdom Phone: 01904 471095 Fax: Email: sales [at] lundia [dot] co [dot] uk VAT Reg. No. 412 2013 27 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you prefer, you can place an order by telephone or email. If you are placing an order on behalf of a company, we require a purchase order on company letterhead. If you have an account already set up with Lundia, please contact us by telephone or email to place your order and an invoice will be sent with the goods. We accept payment via Worldpay. For items that are specially made or ordered, a deposit payment of 25% will be taken with the balance payable when it is ready to ship. As we are unable to do this online please contact us by telephone, fax or email with details of your order and we will process this manually. When we receive your order it does not indicate that a contract exists between us at that time. We will confirm acceptance of your order, and hence a contract between us, when we send you an order confirmation. We have included this term to protect us in the case that a mistake has been made in pricing and we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling For online orders delivery is £9 + VAT per order to mainland UK addresses. Some products cannot be ordered online and the shipping charge for these orders will be determined on an individual basis. Chairs and desks can be ordered online, however they will be delivered boxed and the components will need to be put together unless prior arrangements have been made. Please call the office if you require a chair to be delivered and set up. We do not deliver outside of the UK. |
| Delivery Schedule We use a 1 - 3 day delivery service from when we despatch your order. Please note that not all items are kept in stock. Therefore there may be a delay while we source, receive and check your goods before despatch. If you would like arrange a specific date and time for a delivery, please ring us in the office; there will be an extra charge for this service. |
| Back Orders We supply a wide range of products, some of which we keep in stock. However, due to varying specifications that are available for many products, these are ordered specially from the manufacturer and will be on longer delivery times. Please contact us if you would like to know the expected delivery time prior to ordering. Any custom orders that are placed direct with the Lundia office may be subject to a non-refundable 25% deposit. Custom orders are not able to be returned or cancelled. |
| Tax Charges The main price shown is exclusive of tax, and VAT is added at the standard rate. This is currently 20%. Please note that we do not operate the VAT Retail Export Scheme as we do not generally supply goods outside of the UK.(If you have a specific requirement, please call us on 01904 471095). VAT exemption may be possible on certain products which are specifically deisgned for people with disabilities. Please check with your local HMRC. |
| Credit Card Security We use Paypal to process your sales. Therefore we never get to see your credit card details directly. A Paypal Account is not required to complete a transaction via Paypal. |
| Guarantee We make every effort to describe our products correctly. However, slight variations in goods may occur and prices are subject to change without prior notice. Manufacturers guarantees vary depending on the product. Please contact us if you wish to know the guarantee for a particular product. |
| Reaching Us If you need to contact us, please email us using the link on the store page, or you can call on 01904 471095, or write to us at Redworth Courtyard, Main Street, Shipton by Beningbrough, York YO30 1AA. |
| Privacy Policy Privacy Policy 2018- Lundia (UK) LTD This privacy policy sets out how Lundia (UK) Ltd obtains, stores, controls, uses and disposes of any personal data, in line with General Data Protection Regulation (GDPR) requirements. Lundia (UK) Ltd is herein after referred to as "We" unless specified otherwise. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 15th May 2018. This Privacy Policy will be available via our website and will be also included within all emails sent. What personal data information we collect and hold We collect the following information: " Names of our customers, job title, their email addresses and telephone numbers. " Names, company names, telephone numbers, email address and premises address of people or companies who supply us with goods or services. " Partial data consisting of individuals' names, brief relevant details of disabilities or postural conditions relating to that individual, body dimensions and contact details such as telephone number, email address and/or address for consultation purposes. " Demographic information such as postcode, Job description and/or working patterns which is relevant to orders and necessary to complete delivery and consultation services. How we acquire this information " Customers provide this information upon ordering with us either via telephone, email or through the website. " Individuals requiring assessment. This information is provided to us either directly by the individual, individuals caseworker, occupational therapist, external assessor or other healthcare professional (with consent). " Suppliers: Provided directly from our suppliers. " Database of companies and individuals. Information is gathered at events, exhibitions and sale activity. Individuals consent has been obtained by opting-in to hear from us via email in the future. Sharing of information We sometimes need to share personal information we process with other organisations to fulfil requests. Where this is essential, we are required to comply with the requirements of the Data protection Act. Organisations we need to share this with are as follows: " Suppliers and service providers to meet the requirements of the client. " Representatives of the person whose personal data we are processing. Lawful Basis for processing the above mentioned personal data We hold the above mentioned personal data, to enable us to achieve the following: " Supply individuals and businesses with ordered products to the correct location. " Contact and keep our customers, suppliers, assessors and other opted in parties updated with relevant information about our products, services and pricing. " Conduct assessments for individuals who have requested our advice and assistance in specification of suitable products. Individual's Rights In line with GDPR, we acknowledge the following rights of the individual on the personal information we hold: " The right of access " The right to be informed " The right to object " The right to erasure " The right to rectification " The right to restrict processing " The right not to be subject to automated decision making including email marketing and profiling. " The right to data portability Controlling your personal information As outlined in the GDPR guidelines, we will respond to and comply with all access requests within a one-month period. If we feel the request is excessive or manifestly unfounded then we reserve the right to make a charge. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. Consent We understand that consent for us to hold personal data must be: " Freely given " Clear and concise " Specific Security We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We hold personal data for a minimum of 7 years and a maximum of 10 years for product warranty and accounting purposes. If the warranty is less than 10 years, the data will be deleted after 7 years. How we use cookies A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. We are registered with the ICO, registration number ZA370259 Data Protection Officer Nominated Data protection Officer is Sarah Holt, Company Director as registered with the ICO Subject Access Requests should be submitted in writing to: Sarah Holt Lundia (UK) Ltd Redworth Courtyard, Main Street Shipton by Beningbrough York YO30 1AA If you have any queries relating to this document, please contact sales@lundia.co.uk |
| Returns Policy We hope you will be delighted with your purchase from us and that your delivery arrives with you on time and in great condition. It is your responsibility to carefully check that all items have been delivered in the quantity ordered and to the ordered specification. You must tell us of any errors, omissions or damage to items, by phone or email, within 24 hours of receipt of your items, or by the end of the next working day. Any errors or omissions reported after this time will not be investigated. Please wait to receive a goods return note before returning items. Should you wish to return goods, you may do so up to 14 working days from receipt. They must be returned to us unused and in the original packing. Pillows, mattresses, desks, headsets and custom orders cannot be refunded or exchanged. The cost of the return delivery is the responsibility of the customer and we strongly suggest you use an insured courier and obtain a receipt of sending. When we receive the product back it will be examined and action taken as requested (e.g. credit note raised or goods on trial not invoiced). If we receive a product back with packing damaged and/or parts missing or damaged, we reserve the right to make a restocking charge of £25 plus VAT or 15% of the value of the goods (whichever is the greater). If there are several parts missing or damaged, we may charge the full cost of the item. Goods reported as faulty will be tested on their return to our office. Should the fault be found to be caused by wilful damage or misuse, we reserve the right to charge you for any replacement goods. Any monies paid will be returned within 30 days, less the cost of delivery. SALE OR RETURN If your order was agreed on a 'sale or return' basis, then you have up to the end of 14 calendar days from the date of delivery to test the goods and notify us if the goods are unsuitable and that you wish to return them. Again, the cost of returning goods to us is at your expense and we strongly recommend you use an insured courier and obtain a 'sent' receipt. All 'sale or return' items must be received by us in as new condition, in the original packaging, and with supporting documentation enclosed. We reserve the right to charge you for any items that do not pass our inspection when we receive them. |
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